zzko Privacy Policy

Welcome to zzko ("we", "us", "platform") at zzko.cam. This privacy policy explains what types of information we collect about you when you use our services, how that information is used, who it may be shared with, and what control you have over your information.

zzko is committed to providing a safe and responsible online gaming experience for users in Bangladesh. We believe that protecting your privacy is a fundamental right, and we respect that right.

We collect various types of information when you create an account and use the zzko platform. This information helps us provide you with a better and more personalised service.

1.1 Information You Provide Directly

When you register on our platform or use our services, we collect the following information:

• Full name and username
• Email address
• Date of birth (for age verification — only users aged 21 and above may register)
• Residential address
• National ID or passport number (for identity verification)
• Payment method details — bKash, Nagad, or Rocket account number

1.2 Automatically Collected Information

When you visit our website, we automatically collect the following technical information:

• IP address and device location (approximate)
• Browser type and version
• Device type (mobile, desktop, tablet)
• Operating system
• Date and time of visit to the website
• Pages viewed and navigation patterns
• Referral source (where you came from when you arrived at our site)

1.3 Transaction Information

We record the details of all financial transactions on our platform, including:

• Deposit amounts and times
• Withdrawal amounts and times
• Betting history
• Records of bonuses and rewards received
• Payment method details (last digits only, not full card or account numbers)

zzko uses your information only for specific, legitimate and transparent purposes. We never sell your information to third parties without your consent.

2.1 To Provide Services

• To create and manage your account
• To process deposits and withdrawals
• To manage bonuses and promotions
• To provide gaming history and account statements
• To operate 24/7 live chat support

2.2 For Security and Protection

• To detect and prevent fraudulent activity
• To ensure account security
• To verify age (21+) and confirm identity
• To comply with anti-money laundering (AML) policies

2.3 For Improvement and Personalisation

• To suggest games and promotions based on your preferences
• To improve website performance and user experience
• To identify and resolve technical issues
• To analyse service quality

2.4 For Communication

• To send important account-related notifications
• To send transaction confirmation messages
• To send promotional offers with your consent
• To inform you of changes to this privacy policy

zzko places the highest importance on protecting your personal information. We use industry-standard security technologies that protect your data from unauthorised access, alteration or disclosure.

3.1 Technical Security Measures

• SSL Encryption: Our entire website is secured with 256-bit SSL encryption, which encrypts all data between your browser and our servers.
• Secure Payment Gateway: All financial transactions are handled through a secure payment gateway.
• Two-Factor Authentication: An additional verification layer is available for account login.
• Secure Servers: Our servers are protected at both physical and digital levels.
• Regular Security Audits: Our systems are regularly tested by external experts.

3.2 Data Retention Period

We retain your information only for as long as necessary for the purposes described in this privacy policy. Generally:

• Account information: for the duration the account is active and for at least five years after it is closed.
• Financial transaction information: at least five to seven years as required by legal obligations.
• Log files: generally up to 12 months.
• Cookie data: varies depending on the type of cookie (see below).

zzko never sells, rents or shares your personal information with third parties for marketing purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers who deliver services on our behalf, such as payment processing (bKash, Nagad, Rocket), technical support and data analytics. These partners have access only to the information necessary to perform their specific services and may not use this information for any other purpose.

4.2 Legal Obligations

We may disclose information in compliance with valid orders from law enforcement agencies, government authorities or courts. Information may also be shared to comply with fraud prevention and anti-money laundering regulations.

4.3 Business Changes

If zzko undergoes a merger, acquisition or asset transfer, your information may form part of that transaction. In such a case, we will notify you in advance.

4.4 With Your Consent

Apart from the exceptions listed above, we will share your information only with your explicit consent.

The zzko website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us remember information about your visit.

5.1 Types of Cookies

• Essential Cookies: Required for the basic functioning of the website. Without these, the site does not work properly.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to analyse website traffic and usage patterns.
• Session Cookies: Used to maintain your logged-in state; deleted as soon as you close the browser.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling cookies may limit some features of the website.

You have certain important rights over your personal information. zzko respects these rights and helps you exercise them.

6.1 Access and Correction

You have the right to view the personal information we hold about you at any time and to correct it if needed. You can exercise this right by logging into your account or contacting our support team.

6.2 Deletion Request

In certain circumstances you may request that your information be deleted. Please note, however, that we may be required to retain some information to meet legal obligations.

6.3 Opting Out of Promotional Communications

You may opt out of our promotional emails at any time. Click the "Unsubscribe" link at the bottom of the email or contact our support team. Important account and transaction messages will continue to be sent.

6.4 Data Portability

You may request a copy of the information we hold about you in a structured, commonly used format.

zzko strictly does not provide services to anyone under the age of 21. Our platform is designed for adults only. We do not knowingly collect personal information from anyone under the age of 21.

We apply age verification methods at the time of registration. If we learn that a minor is using our services, we will immediately close that account and delete all associated information.

zzko may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• The "Last Updated" date at the top of this page will be changed.
• A notification will be sent to your registered email address.
• A clear notice will be displayed on the website.

We recommend that you check this page regularly and stay aware of updates. Continued use of zzko after any changes will be considered as your agreement to the updated policy.

If you have any questions, concerns or requests regarding this privacy policy, please get in touch with us. Our data protection team is always ready to assist you.